Company Policies

Privacy Policy

WoodenTracks.com takes your privacy very seriously. Your personal information is for use by WoodenTracks.com staff only. This information is kept on a secure server to protect it from outside parties, and is information used for the limited purpose of processing your order(s).

Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Your personal information will not be sold and will not leave WoodenTracks.com.

Secured Transactions

Your on-line transactions are fully encrypted and secured with the highest encryption technology. When you place your order at WoodenTracks.com, you're safe.

Return Policy

Please see Shipping & Returns Policy.

Shipping Policy

Please see Shipping & Returns Policy.

Coupons and Special Offers

Periodically WoodenTracks.com sends out emails that include coupons, which will inform you of special promotions or unadvertised special offers. We respect your privacy and assure you that your address will NOT be used for any other purpose.

Customers can remove themselves from our e-mail list at anytime by clicking the Unsubscribe Link that is included in the email.

Product Packaging

Most of the train track pieces are received from our manufacturer Maxim Enterprise in bulk. These items arrive without individualized boxes, by doing this Maxim Enterprise can cut down on material costs and these savings are passed onto our customers.

Maxim Enterprise, INC. Lifetime Warranty

LIFETIME: defined as the lifetime of the product on the market or until Maxim ceases to manufacture or phases out the product.

The manufacturer's warranty applies to all products sold by Maxim Enterprise, Inc. to be free from defects in workmanship and materials under normal use during the warranty period.

If your product is received defective, damaged, missing parts or is not working properly we will replace the defective or missing part with a new piece or something of equal value subject to in stock availability, free of charge.

The warranty covers the product during the period of time during which the product is active. Restrictions do apply. Normal wear and tear, applies to the loss or deterioration resulting from ordinary everyday use of a product.

Unauthorized rework, or repair, and damages caused by customer misuse and neglect are excluded from this warranty and are not covered. There will be no charge for the part/product that needs to be replaced, however a minimal shipping and handling fee will be applied based on product specifications.

Copyright

Worldwide copyright laws and treaty provisions protect all materials appearing anywhere on WoodenTracks.com internet site. None of these materials may be copied, reproduced, modified, or distributed in any form or by any other means without the written consent of WoodenTracks.com.

Any unauthorized use of the materials appearing on WoodenTracks.com internet site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.