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| About
Us |
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| WoodenTracks.com is an Wooden Train Set and Wooden Train Track Internet based company.
Being an Internet based company; it allows us to have a very low overhead, which in
turn makes it possible for our company to purchase in extremely high
volumes, therefore offering you Thomas and Friends, Maxim Enterprise Brio Compatible
Train Sets and Accessories at the lowest price possible. We take pride
in our customer service. WoodenTracks.com feels customer service is
as important as our product itself. If you ever have a question with
regard to our product line or want to make a suggestion about our
company and or our web site, please feel free to contact us. |
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| Product
Packaging |
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| Most of the train track pieces are received from our manufacturer Maxim Enterprise in bulk.
These items arrive without individualized boxes, by doing this Maxim Enterprise can cut down on
material costs and these savings are passed onto our customers.
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| Maxim Enterprise, INC.
Lifetime Warranty |
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| LIFETIME: defined as the lifetime of the product on the market or until Maxim ceases to manufacture or phases out the product.
The manufacturer's warranty applies to all products sold by Maxim Enterprise, Inc. to be free from defects in workmanship and materials under normal use during the warranty period. If your product is received defective, damaged, missing parts or is not working properly we will replace the defective or missing part with a new piece or something of equal value subject to in stock availability, free of charge. The warranty covers the product during the period of time during which the product is active.
Restrictions do apply. Normal wear and tear, applies to the loss or deterioration resulting from ordinary everyday use of a product. Unauthorized rework, or repair, and damages caused by customer misuse and neglect are excluded from this warranty and are not covered. There will be no charge for the part/product that needs to be replaced, however a minimal shipping and handling fee will be applied based on product specifications.
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| Return
Policy |
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WoodenTracks.com return policy is as follows: If by chance you
are unhappy with your purchase you can return the item in its original
packaging within the first 30 days from your purchase date for a refund
of your actual purchase price.* If you are returning a product
that is sold as "shipping included or free shipping" you
will be responsible for all shipping charges.
*Actual purchase price does not include
the cost of shipping nor does it include products that are sold with
shipping included or free shipping |
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| Privacy
Policy |
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| At WoodenTracks.com, we value your privacy. Your personal information
is for use by WoodenTracks.com staff only. This information is kept
on a secure server to protect it from outside parties, and is information
used for the limited purpose of processing your order(s). Information
may also be used for statistical purposes, to improve our web site
and services to you, to administer our site, and to notify you of
products or special offers that may be of interest to you. Your personal
information will not be sold and will not leave WoodenTracks.com.
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| Coupons and Special
Offers |
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| Periodically WoodenTracks.com sends emails that will contain a coupon, which will inform you of special
promotions or unadvertised special offers.
We respect your privacy and assure you that your address will NOT be used for any other purpose.
Customers can remove themselves from our e-mail list at anytime by clicking the Unsubscribe Link that is included in your email.
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| Secured
Transactions |
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| If using either Netscape or Internet Explorer as your web browser,
your on-line transactions are fully encrypted and secured with the highest
encryption technology. When you place your order at WoodenTracks.com, you're safe. |
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| UPS
Address Correction Charge |
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| UPS Address Correction Charge -- If UPS is unable to deliver any
package because of an incorrect address (including incorrect zip code),
UPS will refer to the telephone directory and make every other reasonable
effort to secure the correct address. An address correction charge
of $5.00 will apply. If you provided the incorrect address or zip
code on your order, you will be charged the correction charge. |
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| UPS Service Description |
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Ground Shipping: 1 – 6 business days within the contiguous U.S.
3-Day Select Shipping: 1 - 4 business days.
UPS Business Days are Monday – Friday.
Delivery is by the end of the business day.
Delivery Area Available throughout all 50 states.
All UPS packages are automatically insured.
UPS Ground cannot deliver to P.O. Boxes. |
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| Copyright |
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| Worldwide copyright laws and treaty provisions protect all materials
appearing anywhere on WoodenTracks.com Internet site. None of these
materials may be copied, reproduced, modified, or distributed in any
form or by any other means without the written consent of WoodenTracks.com.
Any unauthorized use of the materials appearing on WoodenTracks.com
internet site may violate copyright, trademark and other applicable
laws and could result in criminal or civil penalties. |
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| 100% Secure On-line Ordering with WoodenTracks.com |
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